ISO 9000 is an international Standard. It claims to be a standard for quality management but John Seddon argues it has nothing to do with quality, being based on entirely different theory.
" An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important than the end.