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inauthor:"John Seddon" from books.google.com
John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers.
inauthor:"John Seddon" from books.google.com
ISO 9000 is an international Standard. It claims to be a standard for quality management but John Seddon argues it has nothing to do with quality, being based on entirely different theory.
inauthor:"John Seddon" from books.google.com
" An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
inauthor:"John Seddon" from books.google.com
Simon Newman has brought this third edition completely up to date with a full new set of illustrations and imagery.
inauthor:"John Seddon" from books.google.com
Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important than the end.
inauthor:"John Seddon" from books.google.com
One in a series of pocket-sized guides, this is a book on how to play chess.
inauthor:"John Seddon" from books.google.com
John Seddon's uncompromising account of Whitehall’s effect on our public services.